Hotel Riviera

Hotel Riviera impresses guests with its comfortable, stylish rooms and convenient seaside location. It also boasts a fabulous rooftop pool and spa, along with a great meeting room.

We arrived before check-in time, but the room was guaranteed to be ready at 3 p.m. We asked about parking and received no friendly response. We decided to eat something at the brasserie while we waited. I asked if they could heat up some baby food, and the waiter said yes without hesitation. We finished lunch around 3:30 p.m. and went to check in, but it wasn't possible yet. We only managed to do so at 4:30 p.m. That night, we went to dinner. There weren't many people, and we were seated at a drafty table. I asked a staff member if it was possible to move, and he promptly said yes. I later noticed that Hvormester didn't like it and she told him. We continued, and I asked to heat up the baby food. An a girl said they didn't have a microwave. I replied that they heated it at lunch. She went around and around, saying we could put it under the lamp. I said okay, but I had to take it out of the plastic box, which surprised her. She said she'd bring a plate for us to put on. The situation was already quite awkward. She put it under the lamp for 30 seconds, came back with the food, and said that it was the maximum she could manage. because we saw one of the chefs one pass didn't want it there. I told her to call the hvormester/F&B manager Erika which made the situation worse.She said they didn't have a microwave. I replied that they heated at lunch. She continued to argue that she didn't know how they did it. We replied just heat in one pan. And she said it would take half an hour. Shely reluctantly took the food to a chef who threw it on the plate. My husband saw it and got up from the table and told him that wasn't the way to treat the food. Meanwhile, another chef (Azis) was already taking out a pan to heat it, which took less than a minute. My husband went to get it. With no desire to continue our meal, we finished and were forgotten for more than 40 minutes, until the guy (Noah) who had moved us to another table asked us if everything was okay, we said no, he expressed regret over the whole situation, and tried to smooth things over. A hotel with potential but with terrible staff, especially the leaders. We will not return and even recommend it.

Don't get me wrong, I don'¨t know how the food in the restaurant was, as we left the place after beeing ignored and forgotten. The problem was the staff, not the chief. The hotel is wonderful. We had å balcony towards the beach and the harbour. It was great. TRhe beds are for kings og queens. The room was very nice. The spa on the rooftop was the greatest. I will definitly come back, but I will not try the restaurant Bon Vivant again.